Privacy Policy

Overview

RelHose Private Limited (“RelHose”, “we”, “us”, or “our”) is committed to protecting your privacy and ensuring transparency in how we handle your personal information. This Privacy Policy outlines how we collect, use, process, store, and protect your data when you use our mobile application (“App”) and related services (collectively, the “Services”) during our beta launch in India. This Policy is crafted in compliance with the Information Technology Act, 2000, the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and other applicable Indian laws. While our beta launch is exclusive to India, we align with data privacy standards, such as the Digital Personal Data Protection (DPDP), , to ensure best practices in data protection. By using the App, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy. If you do not agree, please refrain from using our Services.

Your Privacy Matters

RelHose take your privacy seriously . Below are the key points of our Privacy Policy:

• Scope: This Privacy Policy applies to all Services provided, including mobile applications, platforms, and websites.
• Encouragement to Review: We encourage you to review this Privacy Policy whenever you access our Services or interact with us to stay informed about our data privacy practices and the choices available to you.
• Agreement to Policy: By using the Services, you agree to this Privacy Policy.
• Updates to the Policy: We may update or revise this Privacy Policy from time to time, with or without prior notice. Changes will be indicated by updating the date at the top of the policy.
• Substantial Changes: For significant changes, we may provide a more prominent notice on our platforms.
• Contact for Concerns: If you have any questions or concerns about this Privacy Policy or how we handle your data, please contact us.

Introduction

Your privacy is important to us. This Privacy Policy explains what information we collect, how we use it, and the measures we take to protect your data. By using our Services, you agree to the collection and use of information as described in this Privacy Policy.

1. Scope and Applicability

This Privacy Policy applies exclusively to the RelHose service during its beta phase, available only in India. It governs the collection, use, storage, and sharing of information provided by you or collected automatically through your interaction with the App.

Key Notes:

• The Services are currently limited to India and unavailable globally during the beta phase.
• This Policy does not apply to third-party websites or services linked through the App.
• As we scale, this Policy may be updated to reflect new features or legal requirements.

2. Information We Collect

We collect the following categories of information to provide, personalize, and improve our Services:

(a) Account Creation and Registration

• Email Address and Password: Required to create and secure your account. Passwords are encrypted using industry-standard protocols.
• Confirm Password: Ensures accuracy during registration.
• Country and Location: Automatically detected or manually entered to enable location-based features and analytics.
• Gender: Used for personalization and improving service insights.
• Date of Birth (DOB): Collected to verify that users are 16 years or older, with a default value set to “2009-01-01” for system purposes.
• Username: Auto-generated to maintain consistent user records. Users cannot edit usernames to ensure data integrity.
• JWT Authentication Token: Generated to securely manage login sessions.

(b) Login and Password Recovery

• Login: Requires your email and password.
• Password Recovery: If you forget your password, you may reset it via:
  • An email with a secure reset link.
  • A one-time password (OTP) sent to your registered email or mobile number, allowing you to create a new password.

(c) Channel Creation

• Brand/Channel Name: The name of your channel.
• Channel ID: Auto-suggested based on the brand name but can be manually customized.
• Banner Image: Uploaded to represent your channel.
• Mobile Number: Used for verification and communication.
• State and City/Nearby City: For location-based personalization and analytics.
• Date of Birth: Re-verified to ensure compliance with the minimum age requirement (16+).
• Metadata: Channel creation date and creator’s location may be publicly displayed for transparency.

(d) User Content

• Videos and Clips (Reels): Including title, description, thumbnail, duration, visibility settings, and scheduled posting time.
• Third-Party Links in Descriptions: If a description contains third-party links, we display a confirmation prompt (“Are you sure?”) with Yes/No options to protect users from unintended redirections.

(e) Engagement and Interaction Data

• Subscriptions: Which channels you subscribe to and the timestamp of your subscription.
• Likes, Shares, Saves, and Reports: User interactions with videos or clips.
• Views: Recorded with associated IP addresses to monitor engagement and prevent abuse.
• Total Content Views: Aggregated views for videos and clips displayed publicly on your channel page.

(f) Comments

• Comment Data: Includes comment text, creation timestamp, and edit timestamp if modified.
• Retention Policy: Comments are treated as temporary data. After nine months from creation, comment text and related details are automatically deleted from our database. Only an aggregate comment count linked to the video is retained for lifetime metrics.

(g) Notifications

• We send notifications via email or SMS for:
  • Channel creation confirmation.
  • Important account updates or service-related communications.

(h) Device and Media Permissions

• Gallery Access: Requested to allow uploads of videos, clips, or thumbnails from your device.
• Location Access: Requested to provide location-based features and enhance user experience.

3. How We Use Your Information

We process your information for the following lawful purposes:

• Account Management: To create, secure, and manage your account and authenticate users via JWT tokens.
• Content and Channel Management: To enable channel creation, video/clip uploads, and visibility settings.
• Personalization: To tailor content recommendations and improve user experience based on location, gender, and engagement data.
• Communication: To send notifications about account activities or updates via email or SMS.
• Payments: To process donations and provide transaction confirmations.
• Analytics and Improvement: To analyze engagement trends, monitor performance, and enhance our Services.
• Community Safety: To moderate content, investigate reports, and enforce community guidelines.
• Legal Compliance: To comply with applicable laws, regulations, or legal requests.

4. Content Moderation and Community Guidelines

RelHose is dedicated to fostering a safe and respectful community.

• Reporting: Users can report videos or clips that violate our community guidelines.
• Content Removal: Content deemed inappropriate, harmful, or illegal may be removed.
• Account Actions: Repeat violations may lead to account suspension or termination.
• Legal Disclosure: We may share information with authorities when required by law or to protect the safety of our users.

5. Sharing and Disclosure of Information

We do not sell, rent, or trade your personal information. Your data may be shared only in the following circumstances:

• Service Providers: With trusted third-party providers (e.g., payment gateways, analytics tools) under strict confidentiality agreements.
• Legal Obligations: To comply with Indian laws, court orders, or governmental requests.
• Security and Fraud Prevention: To detect, prevent, or investigate fraud, abuse, or security threats.
• Business Transfers: In the event of a merger, acquisition, or restructuring, your data may be transferred as part of the business assets.

6. Data Retention

We retain your data only as long as necessary for the purposes outlined in this Policy:

• Account Data: Retained until you delete or deactivate your account, unless retention is required by law.
• Comment Data: Automatically deleted nine months after creation, with only the comment count retained.
• Engagement Data: Aggregated metrics (e.g., total views) may be retained for analytics purposes.
• Deleted Accounts: Upon account deletion/deactivation via the App’s settings, your personal data is permanently removed, except where retention is mandated by law.

7. Your Rights and Choices

As a user, you have the following rights:

• Access and Update: View or modify your account information through the App’s settings.
• Account Deletion/Deactivation: Easily delete or deactivate your account via the in-app settings.
• Consent Withdrawal: Revoke permissions (e.g., location or gallery access) at any time through your device settings.
• Opt-Out: Opt out of non-essential communications or data processing, where applicable.

To exercise these rights, visit the App’s settings or contact our Grievance Officer (details below).

8. Data Security

We implement industry-standard security measures, including:

• Encryption of passwords and sensitive data.
• Secure servers with restricted access.
• Regular audits to identify and address vulnerabilities.

However, no online system is completely secure. We encourage you to use strong passwords and keep your credentials confidential to enhance your account’s security.

9. Children’s Privacy

The App is intended for users aged 18 and above.

• Users under 18 are not permitted to create accounts or channels.
• If we discover that a user under 18 has provided personal information, we will promptly delete it.

10. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our Services, legal requirements, or operational needs. Significant changes will be communicated via in-app notifications or by updating the “Last Updated” date. Continued use of the App after such updates constitutes acceptance of the revised Policy.

11. Governing Law and Jurisdiction

This Privacy Policy is governed by the laws of India. Any disputes arising under this Policy shall be subject to the exclusive jurisdiction of the courts in Kovvuru, AndhraPradesh, india.

12. Contact and Grievance Officer

For questions, concerns, or grievances regarding this Privacy Policy or your data, please contact:

Grievance Officer
Relhose Private Limited
Email: legal@relhose.com Address: draft

Last Update:draft